Returns & Exchanges

We offer a 30-day money back guarantee on all orders (from ship date indicated on the Return Section Invoice). If for any reason you are not completely satisfied, you can return the products back to Naturalskinrx.com for a full refund of the purchase price (less original shipping and handling fees). Shipping costs for any returns will not be reimbursed by Naturalskinrx.com unless there was a shipping error or product damage.

•    Please contact our Customer Service Department at info@naturalskinrx.com for additional information necessary to return order and to process credit.

•    When packaging the items, please do so in the original packaging and enclose a copy of the original invoice. To ensure that your return remains eligible for a refund, please have the return package postmarked within 30 days from the Ship Date as indicated on the front the original invoice.

•    Upon receipt of the retuned products please allow up to 15 days to process a return and credit your account. A credit should appear on your statement within 2 full billing cycles

•     Please repackage the item(s) in the original packaging and insure the package and ship via the carrier of your choice to:

NATURALSKINRX.COM

PO BOX 710091

San Diego, CA 92171

Important Note: Unfortunately, shipping fees are non-refundable and you are responsible for any costs incurred for insuring and shipping your order back to us unless there was a shipping error or product damage so please place your orders thoughtfully.

Shipping Errors and Damages

Please email us right away at info@naturalskinrx.com if order arrived damaged or if a packing error occurred; please provide us with your order number, name, address, and a description of what happened. We will let you know what to do next. If a replacement item is in stock, we will ship it to you immediately.